My name is Keith Shepherd, and I founded Shepherd Manuals after seeing too many well-built products rejected by Amazon, Walmart, and other major retailers because of poor documentation.
The problem was not the product. The problem was the paperwork.
Too often, manufacturers invest heavily in product design, production, and packaging, only to face delays, rejections, or compliance issues because the manual fails to meet U.S. expectations.
That is where Shepherd Manuals began.
My background was built on American factory floors and engineering teams serving Fortune 500 environments, where I developed experience in, our team has over five decades of experience in industry with codes, articles and standards:
HVAC systems
Electrical systems
Mechatronics
Project engineering
Reliability engineering
Maintenance management
That hands-on experience taught me that technical documentation must do more than explain a product. It must:
Communicate clearly
Protect the customer
Reduce liability
Support compliance
Strengthen your brand
At Shepherd Manuals, we create clear, professional manuals designed to meet the
expectations of:
Amazon
Walmart
Major retailers
Importers
Compliance reviewers
We take time to understand your product, ask the right questions, and produce documentation that is accurate, professional, and user-ready.
No fluff. No delays. Just documentation that works.
Documentation Support Guarantee
If a delay is caused by a documentation deficiency in a Shepherd Manual, we will revise the manual at no additional charge and apply the project cost as a credit toward a future project.
